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Customer Stories
POST MERGER EXECUTIVE ALIGNMENT
Leading the corporate teams of two international sports betting and gambling organisations, to form a new, integrated, executive team
MULTI-CHANNEL CUSTOMER CONTACT REDESIGN
Modernise and simplify the customer contact channel access for the United Kingdom's largest local authority
INTERNATIONAL CUSTOMER CONTACT CENTRE TRANSFORMATION
Helping a large international home retailer, navigate the commercial and customer impact of large operational change, and embrace new technologies
CREATE AND LEAD AN OUTPATIENTS SERVICE PROGRAMME OF TRANSFORMATION
Working alongside a large acute NHS trust to model and pilot innovative digital solutions in the face of rising demand
DEVELOPING INCOME GENERATION OPPORTUNITIES WITH LOCAL SERVICES
Supporting a newly formed unitary local authority modernise and commercialise its services
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