Create and Lead an Outpatients Service Programme of Transformation
Working alongside a large acute NHS trust to model and pilot innovative digital solutions in the face of rising demand
Design and setup an Outpatients Transformation Programme to.
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Improve the efficiency and utilisation of outpatient clinics; appointment scheduling, space utilisation, Consultant job planning, use of waiting list initiative sessions
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Reducing DNA’s, Patient Cancellations and Hospital Cancellations
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Manage patient demand growth and supporting the 18-week RTT target and the Trust’s CIP targets
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Deliver a longer-term vision to establish the Trust as a market leader and innovator in outpatient services
Gather processes and flows, data and information across all outpatient services to understand and analyse current service demand and performance.
Model the impact of differing scenarios, including change in patient flows, demand and internal service capacity.
Pilots and proof of concepts commenced as real-life scenario models, to support an overall reduction in Outpatient attendances, including:
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Enhanced patient reminder SMS system, automated self-check-in, mobile health app development, automated digital patient outcomes
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Use of video calling (Skype) for distance management and reducing general attendances
Digital business cases developed:
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eCase notes / Electronic Document Management (EDM/EPR) system projected to deliver annual financial benefits of approximately £3.5m.
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Digital communications / Hybrid Mail solution delivering annual financial benefits in excess of £800k.
Full setup of the new Outpatients Transformation Programme, with recruitment completed to the lead post and the filling of vacant team posts.