bfive

The service commissioned an operating model review to explore growth options, in part driven by private sector services expansion in the local area, and because of receiving an increase in additional services enquiries from current customers.

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Working closely with the sales and operations teams within the service, collaborative work was carried out to analyse current sales performance and opportunities. This included:

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• Historic and current customer sales analysis

• Operating budget analysis, vs actual, including assets summary

• Analysis of staff structure and roles

• Services offered and commercial price point analysis comparison with the open market

• Commercial analysis of customer sales structure and third-party contract commitments

• Analysis of the regional market and potential new customer opportunities

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The discovery work enabled options to be modelled to support future service delivery and provided the service with different approaches to consider when looking at any expansion of their operating model. The review delivered financial, staffing and customer scenario analysis regarding the impact of making positive changes in the following:

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• Commercial pricing inconsistencies by customer and region

• New market and region opportunities

• Product development ideas

• Tipping points for understanding the impact of growth - asset investment/cost increases vs revenue generation